M and M Heating, Cooling, Plumbing and Electrical (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy (“Policy”) describes how the Company collects, uses, discloses, and otherwise processes personal information described in this Policy, as well as the rights and choices individuals have regarding such personal information.
Table of Contents
- Scope
- Personal Information Collected
- Purposes for Collecting and Processing Personal Information
- Disclosures of Personal Information
- Cookies and Other Tracking Mechanisms
- Your Privacy Choices
- External Links and Features
- Children’s Privacy
- Security
- Changes to this Policy
- Contact Us
- Additional Privacy Information for Certain U.S. Residents
1. Scope
Except as otherwise described below, this Policy applies to our online and offline personal information processing activities including, but not limited to:
- Visitors of our websites where this Policy is posted, including https://www.mandmhvac.com/ (“Websites”)
- Individuals who register for or participate in our events, surveys, or research conducted by us
- Individuals who sign up or subscribe to receive news, information, and marketing communications and other materials from us
- Current, former, and prospective business partners and service providers
- Individuals who communicate or otherwise interact or engage with us or the services available through our Websites or other online services (collectively referred to as the “Services”)
Additional Notices. Depending on how you interact or engage with us, we may provide you with additional or supplemental privacy notices with additional details about our privacy practices. These additional notices will control to the extent there is a conflict with this Policy, with respect to your personal information that is subject to that additional notice. For example, this Policy does not apply to the personal information we collect and process about job applicants and candidates for employment with us, or to employees or contractors in the context of our working relationship with them.
2. Personal Information Collected
We collect personal information directly from you, from third-party sources, and automatically through your use of the Services. To the extent permitted by applicable law, we may combine the personal information we collect from publicly available or third-party sources. The personal information we may collect varies depending upon your use of our Services and our interactions with you.
Personal Information Collected Directly
We may collect the following personal information directly from you:
Contact Information. When you contact us, including if you send us a message or sign up to learn more about our Services, we may collect your name, email address, phone number, or other similar identifiers, as well as your message, the nature of your inquiry, and any other information you so choose to provide.
Purchases and Payments. If you make a purchase or payment, we may collect information such as payment type, payment card details, billing information, shipping address, purchasing information, such as details of products or services purchased, and any other financial or commercial-related information necessary for facilitating our Services.
Communications and Interactions. When you email, call, or otherwise communicate or interact with us, including if you sign up for our mailing lists, complete forms on our Websites, interact with our social media pages, post a review or testimonial, submit content to the Services, or otherwise engage with us or our sponsored content, we may collect and maintain records of your contact details and other similar identifiers, communications and interactions, your submissions, and our responses, if applicable. We may also collect any information you submit through our online chat functions and/or virtual assistants we make available through the Services.
Promotional Information. If you agree to receive marketing communications from us, we may collect your contact details, preferences, and if relevant, information about the Services and features you use.
Responses and Feedback. If you participate in surveys, questionnaires, or research activities or initiatives conducted by us, such as for market research, user satisfaction, or other similar purposes, we may collect your responses and feedback, and any other information you choose to provide.
Events and Registration Details. We also may collect personal information related to your registration for and participation in our events, as well as requests you submit to us related to such events and our Services.
Preferences and Other Requests. We also may collect information about your preferences, including communications preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.
Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective business partners, and vendors and service providers, including contact details such as name, email, phone number, and other similar identifiers, as well as company name and other professional-related information, the services you offer, and any other information you so choose to provide.
Personal Information Collected from Third Parties
We may collect and receive personal information from third party sources, such as business partners, data analytics and marketing providers, operating systems, social media platforms, public databases, customers and other users, and service providers or other third parties who provide services or perform functions on our behalf.
Social Media Information. While using our Services, you may enable or interact with certain social media sharing features. If you interact with or enable such features, we may collect or receive personal information from any social media platform you connect to or interact with our Services.
Lead and Prospect Information. We may receive lead and prospect information from third parties about prospective customers that may be interested in our Services. We may also engage with third parties to enhance or update our customer information.
Personal Information Collected Automatically
We may automatically collect or derive personal information about you related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies.
Device and Browsing Information. When you use our Services, we may collect browser type, domain name, page views, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and other similar devices and browsing information.
Activities and Usage. We also may collect activity information related to your use of the Services, such as information about the links clicked, searches, features used, items viewed, time spent within the Services, your interactions with us within the Services, and other similar activities and usage information.
Location Information. We also may collect or derive general location information about you, such as through your IP address. Additionally, with your permission, we may collect geolocation information from your device.
3. Purposes for Collecting and Processing Personal Information
Generally, we may collect, use, disclose and otherwise process the personal information we collect for the following purposes:
Services and Support. To provide and operate our Services, communicate with you about your use of the Services, provide troubleshooting and technical support, and for similar support purposes, and to otherwise run our day-to-day operations.
Analytics and Improvement. To better understand how users access and use the Services, and for other research and analytical purposes, such as to evaluate and improve the Websites, our Services, and business operations, including to develop our Services and its features, and for internal quality control and training purposes.
Communication. To respond to your questions and inquiries, fulfill your requests, send you requested materials and newsletters, as well as information and materials regarding our Services and our offerings.
Customization and Personalization. To tailor content we may send or display on the Services, including to offer location customization and to otherwise personalize your experiences and offerings.
Marketing and Advertising. For marketing, advertising, and promotional purposes. For example, to send you promotional information about our Services, including information about sales, discounts, and new offerings.
Research and Surveys. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
Insight Development and Data Enhancement. We may combine personal information collected through the Services with other information that we or third parties collect about you in other contexts.
Planning and Managing Events. For event planning and other management-related purposes, such as event registration and attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
Security and Protection of Rights. To protect the Services and our business operations, our rights and those of our stakeholders and investors, to prevent and detect fraud, unauthorized activities and access, and other misuse of our Websites and Services.
Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process.
Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purposes.
General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.
We do not sell your personal information or any data to third parties for marketing or advertising purposes. However, we may disclose certain information to third-party service providers to provide, maintain, and improve our services. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Additionally, all the above categories exclude text messaging originator opt-in data and consent; such information will not be shared with any third parties.
4. Disclosures of Personal Information
We may disclose the personal information we collect for the purposes described above with the following recipients and in the following circumstances:
Vendors and Service Providers. We may disclose the personal information we collect to vendors and service providers who perform functions on our behalf, such as IT and website hosting providers, payment processors, product and order fulfillment facilitators, marketing and marketing research providers, customer support, data storage, data analytics providers, auditors, consultants, and legal counsel.
Affiliates and Subsidiaries. We may disclose the personal information we collect to our brands, corporate affiliates and subsidiaries.
Business Partners. In some circumstances, we may partner with other businesses to offer our Services, and we may disclose personal information to those business partners.
Third Party Marketing and Analytics Providers. We may also disclose your personal information, such as device and browsing, and activities and usage information, to customer engagement, third party marketing and data analytics providers, and other companies who provide marketing, advertising, campaign management, or analytics services on our behalf.
In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, we may disclose or transfer the personal information we have collected from you with or to the other company in accordance with applicable laws.
Compliance and Legal Obligations. We may also disclose personal information to third parties to the extent required by applicable law and legal obligations.
Security and Protection of Rights. Where we believe doing so is necessary to protect the Services, our rights and property, or the rights, property, and safety of others.
Aggregate and/or Deidentified Data. We may use and disclose aggregate, deidentified, and other non-identifiable data related to our business and the Services with third parties for quality control, analytics, research, development, and other purposes.
5. Cookies and Other Tracking Mechanisms
We and our third-party providers and service providers use cookies, pixels, local storage objects, log files, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services. We use this information to analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors, to assess secure, protect, optimize and improve the performance of our Services, as well as for marketing and analytics purposes.
Cookies. Cookies are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to support the security and performance of the Services.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. We may use these, in connection with our Services to track the activities of users, and help us manage content and compile usage statistics.
Local Storage Objects. Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. You can clear data stored in local storage through your browser.
Third-Party Analytics and Tools. We use third party tools, such as Google Analytics. To learn more about Google’s privacy practices, please review the Google Privacy Policy. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics.
Third-Party Advertising. We work with third parties, such as ad networks, analytics, marketing partners, and others to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites.
6. Your Privacy Choices
We make available several ways that you can manage your preferences and privacy choices related to your personal information.
Marketing and Other Communications. We may send periodic promotional emails, text messages, or other similar communications to you, in accordance with applicable law. You may opt-out of these communications by following the instructions provided to you in the communication.
M and M’s SMS/MMS Program
Program Description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include responses to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and follow up.
Frequency: Message frequency may vary.
Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
Help: If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at our contact page.
Opt-out: You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. If you want to join again, just sign up as you did the first time or text “START”, and we will start sending SMS messages to you again.
Cookie Settings. To prevent cookies from tracking your activity on our Websites or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies.
Browser Signals/Do Not Track. Our Websites currently do not respond to “Do Not Track” signals. However, our Websites may respond to other opt-out preference signals as may be required by applicable law.
Industry Ad Choice Programs. You can also control how participating third-party ad companies use the information that they collect about your visits to our Websites and those of third parties, in order to display more relevant targeted advertising to you.
7. External Links and Features
Our Services may contain links to third-party websites or features or provide certain third-party connections or integrated services. Any access to and use of such linked websites, features, or third-party services is not governed by this Policy, but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.
8. Children’s Privacy
Our Services are not designed for children, and we do not knowingly collect personal information from children under the age of thirteen (13). If we learn that personal information has been collected on the Services from persons under the age of 13, then we will take the appropriate steps to delete this information. If you are a parent or legal guardian and you believe we have collected your child’s information in violation of applicable law, please contact us.
9. Security
We have implemented safeguards aimed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.
10. Changes to this Policy
This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy on this page. If we make material changes to how we collect, use, or disclose the personal information we have previously collected about you, we will endeavor to provide you prior notice.
11. Contact Us
If you have any questions or concerns regarding this Policy or our privacy practices, you may contact us by:
- Filling out our contact form
- Calling us at (720) 608-3973
- Mailing us at 110 South Bowen Circle, Longmont, CO, 80501
12. Additional Privacy Information for Certain U.S. Residents
Residents of certain U.S. states have additional rights under applicable privacy laws, as described in this section.
A. United States
Depending on your state of residence, you may have additional rights under applicable privacy laws, subject to certain limitations, which may include:
- Right to Access. To confirm whether we are processing your personal information and to access your personal information.
- Right of Portability. To obtain a copy of the personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
- Right to Delete. To delete certain personal information provided to or obtained by us.
- Right to Correction. To correct inaccuracies in your personal information.
- Opt-Out. To opt out of certain types of processing, including: the “sale” of your personal information; targeted advertising by us; and any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.
B. Exercising Your Privacy Rights
You may submit requests to access/know, delete, and correct your personal information by using our contact form, or calling us at (720) 608-3973. When you submit a request, we will take steps to verify your identity and request by matching the information provided by you with the information we have in our records.
To opt out of the “sale” or “sharing” of your personal information, please visit our Your Privacy Choices page. In addition, if our Websites detect that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control” or (“GPC”) signal, we will opt that browser or device out of cookies or other tools that result in a “sale” or “sharing” of your personal information.
